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Returns and Refund Policy
Last updated: 19 April 2026
At Artists Beyond Reach, many of our products are made-to-order or custom printed. For this reason, we do not accept general returns. However, we do offer refunds for damaged, defective, or incorrectly supplied items, subject to the conditions below.
Refund Eligibility
You may request a refund if:
Time Limit
All refund requests must be submitted within 14 days of delivery.
Proof Required
To help us review your request, you must provide:
We may request additional information if needed.
How Refunds Are Handled
If your claim is approved, we will issue a refund only. We do not offer exchanges.
Non-Refundable Items
The following items are not refundable unless they arrive damaged or wrong:
Damage After Delivery
We may reject refund claims where:
Shipping Costs
Shipping costs are non-refundable unless required by law or unless we decide otherwise at our sole discretion in an approved refund case.
Missing or Wrong Item Claims
If you received the wrong item, please contact us within 14 days of delivery and include photos. Once we verify the issue, we will arrange a refund.
Contact
To request a refund or report an issue, please contact:
Artists Beyond Reach
Email: artistsbeyondreach@gmail.com
No, we do not accept general returns because many of our items are made-to-order or custom printed.
You can request a refund if your item arrives damaged, defective, or incorrect.
Please contact us within 14 days of delivery.
Please send your order number, clear photos of the item, and photos of the packaging if relevant. This helps us review your request quickly.
No, we only offer refunds for approved claims.
Custom prints, made-to-order items, framed products, limited editions, auction items, sale items, and other final-sale items are not refundable unless they arrive damaged or wrong.
If the damage happened after it was delivered, such as through misuse, washing, or handling, we may not be able to approve a refund.
Shipping costs are generally non-refundable unless required by law or unless we decide otherwise in a specific approved case.
If the wrong item was delivered, please contact us within 14 days and include photos. Once we verify the issue, we’ll process a refund.
Email us at artistsbeyondreach@gmail.com with your order details and photos.